Top Grade A Cleaning – Policies & Service Agreement
1. Booking & Scheduling
Appointments are confirmed once booked.
Changes or cancellations require 48 hours’ notice.
Cancellations made with less than 24 hours’ notice may be subject to a 50% cancellation fee.
If our cleaners are unable to access the property at the scheduled time, a $75 lockout fee will apply.
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2. Payments
Payment is due on the day of service via e-transfer.
E-transfers can be sent to:
Late payments may incur a $25 late fee after 7 days, plus applicable interest thereafter.
Services may be paused or discontinued if payment is not received.
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3. Quality Guarantee
If you are not satisfied with your service, please notify us within 24 hours.
We will return to address any missed areas at no additional charge.
After 24 hours, issues may be considered the result of normal use, dust settling, or daily activity.
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4. Scope of Work
Standard cleaning includes surfaces, floors, bathrooms, kitchens, dusting, and general tidying.
Additional services such as inside appliances, baseboards, windows, or deep cleaning must be requested in advance and may incur additional charges.
For safety reasons, our team does not climb higher than a two-step stool, move heavy furniture, or handle hazardous materials including mold or biohazards.
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5. Client Responsibilities
Clients must provide safe access to the property, along with working electricity and running water.
Pets should be secured and valuables stored safely during service.
For best results, clients should declutter surfaces and floors, as cleaners are not responsible for moving large amounts of personal belongings.
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6. Supplies & Equipment
Top Grade A Cleaning provides all professional cleaning supplies and equipment required for service.
If you prefer that we use your personal cleaning products, please notify us in advance.
We are not responsible for damage resulting from client-supplied products or equipment.
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7. Damage & Breakage Policy
Our team treats every home and property with care. In the rare event that damage occurs, it must be reported within 24 hours of the service.
Top Grade A Cleaning will review the situation and determine an appropriate resolution.
We are not responsible for damage caused by normal wear and tear, pre-existing damage, improperly secured items, or fragile items that were not disclosed prior to service.
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8. Fragile & Valuable Items
Clients are responsible for securing fragile, valuable, or sentimental items before the cleaning appointment.
Our cleaners are not responsible for damage to unstable, improperly mounted, or previously damaged items.
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9. Results Disclaimer
While we strive to deliver the highest quality cleaning service, complete stain removal, permanent buildup removal, and restoration of heavily neglected areas cannot always be guaranteed.
Certain surfaces or conditions may require specialized restoration services beyond standard cleaning.
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Agreement
By booking a service with Top Grade A Cleaning, the client acknowledges and agrees to the policies and terms outlined above.
We have WCB and are insured.